Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund. To be eligible for a return, your books must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Books with obvious signs of use.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned books. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@mfmbooks.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to 31 Kingsgate St, Reading RG1 3JR

You will be responsible for paying for your own shipping costs for returning your books. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning books over the value of £120, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned books.

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